1. Booking and Payments

• All retreat bookings and bespoke tour reservations are subject to availability.
• A booking is confirmed only after full payment or the required deposit has been received.

2. What Is Included and Not Included in the Price

Unless otherwise stated on the relevant service page or proposal, the price includes only the guide fee for the booked service.
Transportation costs, admission fees, shrine or temple entrance fees, museum fees, food and drinks, accommodation, insurance, personal expenses, and any other third-party costs are not included in the price.
Unless otherwise agreed in writing, customers are responsible for paying such third-party costs directly during the service.

3. Cancellation and Refund Policy

We understand that travel plans can change.
Our cancellation policy for guided retreats is as follows:

• 7 days or more prior to the start date: 100% refund, excluding transaction fees.
• 4 to 6 days prior to the start date: 50% refund.
• Less than 72 hours prior to the start date or No-Show: No refund.

4. Rescheduling by Customers

Requests to reschedule a booked service may be accepted only if both of the following conditions are met: (i) the request is made within 24 hours from the time of booking, and (ii) the request is made more than 72 hours before the scheduled start time of the service.

Rescheduling is subject to availability and is not guaranteed. Any price difference, additional third-party costs, or non-refundable fees shall be borne by the customer.

Requests made within 72 hours of the scheduled start time will be treated as cancellations under Section 3, unless we separately agree otherwise or the request is handled under Section 8.

5. Late Arrival and No-Show

If a customer arrives within 10 minutes after the scheduled start time, the service may begin upon the customer’s arrival. In such cases, the scheduled ending time will not be extended and no partial refund will be provided.

If a customer arrives more than 10 minutes after the scheduled start time, the customer may be treated as a No-Show and may not be able to participate in the service. No refund will be provided in such cases.

For group services, we may wait up to 10 minutes at the meeting point for late-arriving customers, but we are not obligated to delay the service beyond that time.

6. Cancellation or Changes by Us

If we cancel a confirmed service for reasons attributable to us, we will refund 100% of the guide fee paid to us for the affected service.

We are not responsible for reimbursing transportation, accommodation, meals, admission fees, or other third-party or incidental expenses incurred by the customer, unless otherwise expressly agreed in writing.

7. Weather, Force Majeure, and Third-Party Circumstances

Guided retreats and tours are generally conducted in light rain or ordinary rainy conditions, unless otherwise stated on the relevant service page or proposal. Rain alone does not entitle customers to cancel for a refund, and customer cancellations due to rain will be handled under Section 3.

We may cancel, postpone, reschedule, shorten, or modify the content, route, order of visits, access to certain areas, meeting point, start time, or date of a service if we determine that it is necessary for safety, feasibility, or the quality of the experience.

Such circumstances may include, but are not limited to, heavy rain, typhoons, strong winds, extreme heat or cold, weather warnings or advisories, earthquakes, natural disasters, transportation disruptions, flight or train cancellations, road closures, government or public authority requests, shrine or temple ceremonies, public or private events, crowd control, venue restrictions, temporary closures, facility maintenance, or instructions from third-party venues or operators.

The final decision on whether to operate, modify, reschedule, or cancel a service will be made by us, taking into account weather forecasts, official warnings, transportation conditions, venue conditions, and the safety of customers and guides. We will contact customers as soon as reasonably practicable, but sudden circumstances may require a decision shortly before or during the service.

If we cancel the entire service before it starts due to weather, force majeure, or third-party circumstances, and no reasonable alternative can be provided, we will offer either a one-time rescheduling or a refund of the guide fee paid to us for the affected service.

Transaction fees, payment processing fees, booking fees, and third-party costs already incurred are generally non-refundable, even when a service is cancelled or changed due to weather, force majeure, or third-party circumstances, unless otherwise required by applicable law.

If only part of the itinerary, route, order of visits, or access to a specific area is changed, but we provide a reasonably similar alternative experience, no refund will be provided solely because of that change.

If a service has already started but must be shortened, suspended, or ended early due to safety concerns, weather, force majeure, transportation disruptions, shrine or temple events, facility circumstances, or instructions from third parties, any refund will be determined by us based on the portion of the service already provided, the nature of the change, and the circumstances at the time.

If a customer is unable to reach the meeting point due to personal circumstances, delays, weather, traffic, or transportation issues, the late arrival and No-Show rules in Section 5 will generally apply. However, serious emergencies or major transportation cancellations may be reviewed under Section 8 if the customer submits reasonable supporting documentation.

8. Customer Emergencies, Illness, Accidents, or Disasters

If a customer is unable to participate due to a serious illness, accident, natural disaster, or other emergency, the customer must contact us as soon as possible and submit reasonable supporting documentation, such as a medical certificate, accident certificate, disaster certificate, or official notice of transportation cancellation or suspension.

After reviewing the circumstances and documentation, we may, at our discretion, offer a one-time rescheduling, partial refund, or full refund. Submission of documentation does not guarantee a refund.

Transaction fees, payment processing fees, booking fees, and third-party costs already incurred are generally non-refundable even in emergency cases, unless otherwise required by applicable law.

9. Minors and Child Pricing

Customers under the age of 18 may participate only with the prior consent of their parent or legal guardian. Customers aged 16 or 17 may participate without an accompanying adult if they submit written consent from their parent or legal guardian in advance and provide valid emergency contact information. Customers aged 15 or younger must be accompanied by a parent, legal guardian, or responsible adult authorized by the parent or legal guardian.

• Ages 0 to 5: Free of charge for the guide fee, when accompanied by a paying adult and not requiring a separate guide, seat, reservation, or special arrangement.
• Ages 6 to 12: 50% of the adult guide fee.
• Ages 13 and above: Adult rate.

Third-party costs for minors, including transportation, admission fees, shrine or temple fees, meals, and other expenses, are not included and will follow the rules and prices set by the relevant third party.

For safety and capacity reasons, children who are free of charge may still count toward the maximum number of participants.

When children participate in a tour, the itinerary may be adjusted depending on the child’s physical condition, fatigue, pace, emotional state, safety, or need for breaks. If the scheduled route or all planned stops cannot be completed within the booked time due to such circumstances, the tour will be provided to the extent reasonably possible within the booked time. In such cases, no extension, refund, or partial refund will be provided solely because some planned stops were not visited.

10. Audio Walks

Note for Audio Walks: Digital products purchased via third-party apps such as VoiceMap are subject to the cancellation and refund policies of that specific platform.

11. Liability Waiver

To the fullest extent permitted by applicable law, PREMA LLC and its guides shall not be held liable for any personal injury, loss, damage, accident, delay, or irregularity which may occur during the tour.

We are not responsible for circumstances beyond our control, including weather conditions, natural disasters, transportation disruptions, venue restrictions, shrine or temple events, or instructions from third parties.

12. Governing Law

These Terms shall be governed and construed in accordance with the laws of Japan, without regard to its conflict of law provisions.

13. Contact Us

If you have any questions about these Terms, please contact us:
By email: contact@retreatrip.co.jp